FAQs

.Q#1: Shipping prices?

All items on our site ship free to the contiguous states .

Q#2: How do I contact Customer Services?

Our Customer Service Team is working as hard to respond to everyone as quickly as possible, you can mail us at support@alivemobility.com or call us at +1-407-781-6892.

Q#3: Where is my order confirmation?

Once you’ve placed an order with us you’ll receive an order confirmation via email to the address provided. If you did not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still found no mail then contact us.

Q#4: What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus.

Q#5: Do you sell gift cards?

No, we don’t sell gift cards.

Q#6: Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.